Hoarding cleanup is a planned, room-by-room clear-out that removes waste, hazards and odor while protecting what matters to the person. Remedy Restoration works with families, executors and landlords across Monterey, Santa Cruz and San Benito counties, discreetly and at a manageable pace.
A few quick details. No obligation.
Need help immediately? Call 831-216-8283
Remedy Restoration provides hoarding cleanup across a 40-mile radius of Watsonville, covering 15 cities in Santa Cruz, Monterey and San Benito counties. Hoarding work is rarely just clearing. Heavily affected homes commonly involve animal waste, spoiled food, mold and sometimes human waste, which is why this is handled under our California Department of Public Health registration as a Trauma Scene Waste Management Practitioner, TSW #711, rather than as a junk-removal job. We work at a pace the person living there can manage, and nothing leaves the property without agreement.
Almost nobody calls about hoarding on a normal Tuesday. There is usually a trigger, and it tends to be one of these.
With a deadline attached.
Facing a unit that cannot be re-let, or an eviction that has already happened.
Often the first time family or emergency services see the inside of the home.
Sometimes with a case manager or therapist involved.
Leaving an estate to clear and a property to sell.
Each of those has a different deadline and a different set of feelings attached, and they need to be handled differently. A code deadline is a schedule problem. A family intervention is not.
Hoarding is a recognized mental health condition, not a housekeeping failure, and forced clear-outs have a poor track record: homes that are emptied against the owner’s wishes very often refill. We work the other way.
We sort into keep, donate, discard and undecided, and undecided is a legitimate answer.
Cash, jewellery, photographs, deeds, passports and pet records surface in these homes constantly, and we hand them over rather than bag them.
For some households that is one room a day, and that is fine.
Family, a case manager, a therapist, a conservator or a property manager.
What we will not do is shame anyone, or pretend a job is smaller than it is to win it.
A hoarder clean out is rarely one big dumpster day. It is a planned project, done room by room, with the person and family involved in the decisions.
Our professional team sorts items into keep, donate, recycle and dispose. We look for documents, photos, cash and keepsakes as we go. Once a room is cleared, we clean and disinfect it, and we handle any waste, pests or odors we find.
The goal is a safe space, clean enough to live in, sell or rent, without losing what matters. We work with families, executors, landlords, social workers and code enforcement across Monterey, Santa Cruz and San Benito counties. Many projects also need feces and urine cleanup or odor removal.
We assess volume, structural condition and what biohazard is present, then give you a written scope and cost before anything starts. Hoarding quotes given over the phone are guesses.
We check floors, stairs and exits, because heavily loaded homes have collapsed flooring more often than people expect, and blocked exits are a genuine fire risk.
Room by room, with the owner or family where they want to be involved.
Bulk material goes to the appropriate county facility. Biohazard material is separated and handled under our TSW registration.
Once the volume is out, the property is cleaned and disinfected, and any animal waste contamination is treated properly rather than covered.
Hoarded homes frequently hide water damage, pest damage and failed plumbing. We tell you what we find.
Where a hoarded property involves human or animal waste, sharps, or other potentially infectious material, that portion of the work falls under California’s Medical Waste Management Act. Remedy is registered with the California Department of Public Health as a Trauma Scene Waste Management Practitioner, TSW #711, which is what permits a company to commercially remove that material and requires it to be tracked to a permitted facility.
The rest — and it is usually most of the volume — is ordinary bulk waste, which goes to the appropriate facility in the county the property sits in. You get documentation for both, which matters when a code enforcement officer, a landlord or an estate needs proof the work was done properly.
Trauma Scene Waste Management Practitioner under the Medical Waste Management Act.
We do not bill your insurance company directly. You pay us and claim back what is covered.
Be aware that standard homeowner policies often do not cover a hoarder clean-out on its own, because it is treated as a maintenance issue rather than a sudden loss. Where there is an insurable event underneath it — a burst pipe, a sewage backup, fire damage — that part usually is covered, and we document it separately so the claimable portion is clearly separated from the rest. We would rather tell you that up front than let you find out at claim time.
You get a written scope and cost before work starts, and if the job turns out to be smaller than the walkthrough suggested, the price comes down.
We work a 40-mile radius from Watsonville, covering 15 communities across Santa Cruz, Monterey and San Benito counties. Most hoarding projects are scheduled rather than emergencies, but we can usually be on site for an assessment the same day.
Any time, day or night.
Sensitive cleanup requires more than equipment. You need a team that communicates clearly, protects your privacy, and follows proven safety protocols from the first call through completion.
Need help now? Call 831-216-8283
Established procedures guide every cleanup.
We explain the next step before work begins.
Your privacy and dignity stay protected.
Reach a real specialist day or night.
Quick answers about hoarding cleanup, privacy and costs. Still have a question? Call us any time, day or night.
Our team works closely with property owners or family members to help assess which items should be kept, discarded, or donated. We ensure sensitive and important items are handled with great care, and we can also assist with organizing and sorting belongings during the cleanup process.
Yes, our hoarding cleaning services are completely confidential. We understand the sensitive nature of hoarding situations and provide discreet, respectful service to protect the privacy of those involved.
Yes, we handle biohazards that may arise during the clean-out, such as mold, animal waste, food waste, and other contaminants. Our team follows strict protocols to safely remove and sanitize biohazardous materials, ensuring the property is completely safe for habitation.
Yes, we address pest infestations that may occur as a result of hoarding, including rodents, insects, and other pests. Our team works to remove the pests and ensure the area is treated to prevent further infestation, restoring the property to a clean, pest-free condition.
Not without your agreement. We sort into keep, donate, discard and undecided, and you decide which pile things go in. Undecided is allowed to stay undecided. The only exception is material that is genuinely hazardous — rotting food, soiled bedding, contaminated items — and we will explain why before it goes.
Yes, and it usually goes better when we do. A clean-out that is coordinated with whoever is already supporting the person tends to hold, where a forced clear-out often does not. Tell us who is involved and we will work to what has already been agreed rather than around it.
It depends on volume, how much biohazard is present, and how much can be handled in a day. Anyone quoting a firm price without seeing the property is guessing. We do a walkthrough and give you a written scope and cost before work starts, and the price does not move afterwards unless the scope does.
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